---
title: Surcharge display and calculation updates
description: Discover how surcharge display and calculation in our system. These updates ensure clearer surcharge information and optimize the fee display for your hotel staff and travellers.
---

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# Surcharge display and calculation updates

## Learn how surcharges are calculated and displayed. These updates provide clearer surcharge information and optimize fee display for both your hotel staff and travelers.

#### Overview

When you have set up surcharge fee in [**Booking Engine \> Setup \> Payment method**](https://extranet.hotellinksolutions.com/#/booking-engine/setup/payment-methods/), the travellers will be required to pay this fee when making the payment for direct bookings.

This is applied across the following pages:

1. Check-out page
2. Thank you page
3. Confirmation email to travellers
4. Booking details page
5. Booking voucher
6. Guest invoice
7. Request online payment
8. Front Desk - calendar

#### General surcharge display rules by page

| **Page/ Touchpoint** | **Hotel Link Pay (Automatic payments)** | **Other payment methods** |
| --- | --- | --- |
| Booking details page | Paid surcharges only | Paid surcharges only |
| Booking voucher |  |  |
| Guest invoice |  |  |
| Check-out page | All surcharges (current + future scheduled payments) | Current surcharge only + notification for future surcharges |
| Thank You page |  |  |
| Confirmation email |  |  |

For **Bank deposit** and **Manual credit card collected**, the rules for Thank you page and Confirmation email will be different from the rules above.

| **Page** | **Section** | **What is displayed** | **Notes** |
| --- | --- | --- | --- |
| Thank You page | Your reservation | No surcharge display | - |
| Payment schedule | Current payment: The booking amount to be paid at the time of booking + surcharge Future payment: Booking amount only, not incuding the payment surcharge on the due date. | Note explains future surcharge: "*Payment Convenience Fee may vary depending on your payment method.* *If you continue using \[XXX\] on \[YYY\_1\], the fee will be \[ZZZ\_1\].”* XXX: the type of payment method that the traveller has chosen, such as: Visa, Paypal, etc. YYY: the next payment date ZZZ: the corresponding payment surchage based on the same type of the payment method chosen. |  |
| Confirmation Email | Your booking | No surcharge display | - |
| Payment details | Current payment: The booking amount to be paid at the time of booking + surcharge Future payment: Booking amount only, not incuding the payment surcharge on the due date. | Note explains future surcharge: "*Payment Convenience Fee may vary depending on your payment method.* *If you continue using \[XXX\] on \[YYY\_1\], the fee will be \[ZZZ\_1\].”* |  |

#### **Conditions for surcharge display**

Depending on the booking condition deposit setup in [**Booking Engine \> Setup \> Booking Conditions \> Deposit Type**](https://extranet.hotellinksolutions.com/#/booking-engine/setup/booking-conditions/), the travellers have to pay the full booking amount at the booking time or they have to pay the booking amount multiple times. In this case, the payment will be divided into two cases:

1. [Single payment for the full booking amount](https://help.hotellinksolutions.com/surcharge-display-calculation-updates#singlepayment)
2. [Multiple payments for the booking amount](https://help.hotellinksolutions.com/surcharge-display-calculation-updates#multiplepayment)

#### 1. Single payment (Full booking amount)

| **Page** | **Surcharge Display** | **Notes** |
| --- | --- | --- |
| Check-out Page | No change | - |
| Thank You Page | No change | - |
| Confirmation Email | No change | - |
| Booking details page \> Price Summary section | Paid surcharges only | When hovering over the payment surcharge line, the full paid payment surcharge will show with details. |
| Booking Voucher | Paid surcharges only | - |
| Guest Invoice | Paid surcharges only | Unpaid surcharges excluded |

#### 2. Multiple Payments:

#### - No automatic payment for future installments (from the 2nd payment onward) via Payment Gateway: 

| **Page** | **Section** | **What is displayed** | **Notes** |
| --- | --- | --- | --- |
| Check-out page | Price summary | First paid payment surcharge | Future surcharge shown via note: *“Payment Convenience Fee doesn’t include future charges. If you continue using \[XXX\] on \[YYY\_1\], the Payment Convenience Fee will be \[ZZZ\_1\].”*  |
| Payment schedule | Current payment: Booking amount + surcharge Future payment: Booking amount only, not incuding the payment surcharge on the due date. | Note explains future surcharge: "*If you continue using \[XXX\] on \[YYY\_1\], the fee will be \[ZZZ\_1\].”* |  |
| Thank You page | Your reservation | Paid surcharges only at the time of booking | - |
| Payment schedule | Paid payment: Paid amount + surcharge Future payment: Booking amount only, not incuding the payment surcharge on the due date. | Note explains future surcharge: "*If you continue using \[XXX\] on \[YYY\_1\], the fee will be \[ZZZ\_1\].”* |  |
| Confirmation Email | Your booking | Paid surcharges only | Note: "Payment Convenience Fee doesn’t include future charges." |
| Payment details | Paid surcharges only | Note explains future surcharge: "*If you continue using \[XXX\] on \[YYY\_1\], the fee will be \[ZZZ\_1\].”* |  |
| Booking details page | Price summary | Paid surcharges only | When hovering over the payment surcharge line, the full paid payment surcharge will show with details. |
| Request Online Payment | The requested amount ≤ Outstanding balance | - |  |
| Booking voucher | Payment schedule | Current payment: Booking amount + surcharge Future payment: Booking amount only, not incuding the payment surcharge on the due date. | Note explains future surcharge: "*If you continue using \[XXX\] on \[YYY\_1\], the fee will be \[ZZZ\_1\].”* |
| Guest invoice | Payment surcharge | Paid surcharges only | - |

#### - Automatic payments (from the 2nd payment onward) via Hotel Link Pay:

| **Page** | **Section** | **What is displayed** | **Notes** |
| --- | --- | --- | --- |
| Check-out page | Price summary | All payment surcharges included | The note: *“Payment Convenience Fee covers all scheduled payments.”* |
| Payment schedule | Booking amount + surcharge for all payments | - |  |
| Thank You page | Your reservation | No change | - |
| Payment schedule |  |  |  |
| Confirmation Email | Your booking | Booking amount + surcharge for all payments | Show a note: *“Payment Convenience Fee includes the next payment.”* |
| Payment details | Booking amount + surcharge for all payments | - |  |
| Booking details page | Price summary | Paid surcharges only | When hovering over the payment surcharge line, the full paid payment surcharge will show with details. |
| Request Online Payment | The requested amount ≤ Outstanding balance | - |  |
| Booking voucher | Payment schedule | Current payment: Booking amount + surcharge Future payment: Booking amount only, not incuding the payment surcharge on the due date. | - |
| Guest invoice | Payment surcharge | Paid surcharges only | - |

#### Front Desk - Calendar

- **Bookings that have not been edited:** When hovering over the booking, the “Amount” will include surcharges from future payments (pending surcharges). For these bookings, an additional note will be shown: **“Please note that the surcharge may include surcharges from future payments.”**
  
   
- **Bookings that have been edited:** When hovering over the booking, the tooltip will display normally (without the additional note mentioned above).

 

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