--- title: "Void vs. Refund: What is the difference?" description: Both void and refund cancel a charge and return the money to the guest but they work differently depending on when you use them. This guide explains what they have in common and where they differ, so you can choose the most suitable option based on your needs. --- [Skip to content](https://help.hotellinksolutions.com/void-vs.-refund-what-is-the-difference#main-content) - [English](https://help.hotellinksolutions.com/void-vs.-refund-what-is-the-difference) - [Português - Brasil](https://help.hotellinksolutions.com/pt-br/void-vs.-refund-what-is-the-difference) English Show submenu for translations [Suggest a New Article](https://help.hotellinksolutions.com/kb-tickets/new?hsLang=en) [Customer portal](https://help.hotellinksolutions.com/tickets-view?hsLang=en) [![white-logo-v2](https://help.hotellinksolutions.com/hs-fs/hubfs/white-logo-v2.png?width=170&height=49&name=white-logo-v2.png)](https://help.hotellinksolutions.com/?hsLang=en) Open main navigation Close main navigation - - [English](https://help.hotellinksolutions.com/void-vs.-refund-what-is-the-difference) - [Português - Brasil](https://help.hotellinksolutions.com/pt-br/void-vs.-refund-what-is-the-difference) English Show submenu for translations - [Suggest a New Article](https://help.hotellinksolutions.com/kb-tickets/new) - [Customer portal](https://help.hotellinksolutions.com/tickets-view) Welcome to the Hotel Link help centre - There are no suggestions because the search field is empty. 1. [Help Center](https://help.hotellinksolutions.com/?hsLang=en) 2. [Hotel Link Pay](https://help.hotellinksolutions.com/hotel-link-pay?hsLang=en) 3. [How to use](https://help.hotellinksolutions.com/hotel-link-pay?hsLang=en#how-to-use) # Void vs. Refund: What is the difference? ## Both void and refund cancel a charge and return the money to the guest but they work differently depending on when you use them. This guide explains what they have in common and where they differ, so you can choose the most suitable option based on your needs. ### What they have in common A void and a refund serve the same purpose: to cancel a charge and return the money to the guest. Both are available directly from the booking with Hotel Link Pay ### How they differ | **Criteria** | **Void** | **Refund** | | --- | --- | --- | | Time limit | Vary depending on the currency and the guest's country | When the void window has passed, up to 5 days after the guest's checkout date | | Time for guest to receive money | Immediately  | Within 3 - 5 business days, depending on their card issuer | | Amount to be returned | Full amount only | Full or partial amount, up to the original charge total | | Appears on guest's card statement | No | Yes | | If option unavailable | Use a refund instead | Contact Hotel Link Global Support team (support@hotellinksolutions.com) | Once you know which option suits your situation, you can know learn how to use these functions. 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