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Void vs. Refund: What is the difference?

Both void and refund cancel a charge and return the money to the guest but they work differently depending on when you use them. This guide explains what they have in common and where they differ, so you can choose the most suitable option based on your needs.

What they have in common

A void and a refund serve the same purpose: to cancel a charge and return the money to the guest. Both are available directly from the booking with Hotel Link Pay

How they differ

Criteria Void Refund
Time limit From 6pm AEST the previous day up until 6pm AEST the current day When the void window has passed, up to 5 days after the guest's checkout date
Time for guest to receive money Immediately  Within 3 - 5 business days (may vary depending on the guest's bank)
Amount to be returned Full amount only Full or partial amount, up to the original charge total
Appears on guest's card statement No Yes
If option unavailable Use a refund instead Contact Kovena at support@kovena.com

Once you know which option suits your situation, you can know learn how to use these functions. Visit the guides below for more details:

How to void a payment with Hotel Link Pay
How to refund a payment with Hotel Link Pay