How to display confirmation sentence in Guest Invoice

Discover how adding a simple confirmation line to guest invoices can help prevent chargebacks and keep both the hotel and guest protected.

Purpose

To help deal with cases where cardholders ask for a chargeback on purpose, the Hotel Link Pay team suggests adding this confirmation statement to the Guest Invoice for every booking:

“I confirm that the hotel has provided the full and correct room/service as booked.”

Why This Matters

• Proves that the guest got the room/service they booked

• Protects the hotel when there are payment disputes.

• Keeps things clear and fair for both the guest and the hotel.

How to display this sentence

• Go to Booking Engine > Setup > Settings page
• Scroll down to Accounting section > Show confirmation sentence in invoice. If you select:
  • Yes: the confirmation sentence will be displayed at the bottom of the invoice.
  • No: the sentence will not appear in the invoice.