To ensure the correct taxes are applied to a reservation, you can configure tax rates in your Booking Engine.
Taxes and fees embedded in rate
The room rate set in the Rates and Availability page includes all taxes and fees, and travelers do not need to pay any additional amount. During the booking process, in the voucher and booking notifications, travelers are informed that the price includes all taxes and fees.
Not specified: If taxes and fees are not specified, travelers will not see the percentage or amount of taxes included in the rate.
Specified: If taxes and fees are specified, travelers can view the percentage or tax amount included in the rate.
Taxes and fees charged additionally
Travelers pay fees and taxes in addition to the value set for the room rate in the Rates and Availability page at the end of the booking process. You have the flexibility to create various taxes and fees with different settings. These charges can be either a flat amount or a percentage.
It’s also possible to decide at what point of the booking process the amount of taxes/fees will be displayed to the traveler.
Settings
For the taxes and fees that are set to be charged additionally, there are two options available to determine when they should be charged:
At booking: applicable taxes and fees are paid during the booking process.
On arrival: applicable taxes and fees are paid when the guest arrives at the property.
The following combinations of taxes and fees can be created:
- per stay
- per night
- per room per stay
- per room per night
- per guest per stay
- per adult per stay
- per child per stay
- per guest per night
- per adult per night
- per child per night.
Please note that additional taxes and fees created in our extranet are not synced to online travel agencies (OTAs). They are only applied to direct and offline bookings created and received through our booking engine. OTAs have their own policies and procedures for adding taxes and fees.