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      How to use Rates & Availability Log

      Learn how to use Rates & Availability Log to ensure that all rates and availability updates are successfully sent to OTAs. The Rates & Availability Log allows you to track these updates and confirm that your changes reach the OTA channels correctly.

      Purpose of Rates & Availability Log

      • The Rates & Availability Log helps you confirm that all updates to rates and availability are successfully sent to OTAs.

      • Use the Rates & Availability Log to track changes and ensure your updates reach OTA channels correctly.

      • This log provides a clear record of all rate and availability updates made by any user (including your PMS, hotel staff, or partners), helping you track and manage every update with ease.

      How to use Rates & Availability Log

      1. Log in Hotel Link Extranet
      2. Go to Misc > Logs > Rates & Availability Log
      3. Do as following:
      4. Once done, click 'Filter'.

      Note: Step 2: For Log in, there are 2 cases:

      • Selecting room, not selecting rate plan: The log will show the bookings and allotments
      • Selecting both room and rate plan: The log will show the ARI updates and restrictions for that specific rate plan

      Understanding the 'By' record



      This column shows who or what system made the update to rates, availability, or created bookings. It helps you track whether the change was triggered manually by a user, or automatically by the system, cron job, or external partner.

      You may see these values:

      • sys:commit/sys:cancel: a booking confirmed or cancelled through external guest actions (e.g. booking via the hotel’s website, booking widget, or cancellation link in the booking voucher). These external requests are automatically processed and saved in the Hotel Link system.

      • cms:commit/cms:cancel: a booking confirmed/cancelled by a user, actioned directly on the Hotel Link extranet.
      • ota:commit/ota:cancel: a booking confirmed/cancelled by OTA (automatic save).

      • cron: updates triggered automatically at scheduled times (e.g.: when unsettled bookings are confirmed within a set time frame, roll back allotment).

      • (FD)system: updates applied by the Front Desk.

      • username: changes made manually by a specific user or by PMS system.