To strengthen API knowledge and support global partners, Hotel Link team is launching the API visualization documentation. This resource will provide valuable insights to assist you in resolving PMS or OTA-related issues.
What is API?
This Application Programming Interface (API) is a set of rules and protocols that allows different software applications to communicate and interact with each other. It defines how requests and responses should be formatted, enabling developers to access specific features or data from a service without having to know its internal workings.
In conclusion, the API serves as a bridge to update Availability, Rates, and Inventory (ARI) data, as well as booking retrieval processes, between Property Management Systems (PMS) or Online Travel Agencies (OTAs) and the Hotel Link System (HL).
The connection process between Hotel Link and OTA/PMS
In addition to API knowledge, Hotel Link provides an API Contact Form, designed for your convenience in collecting and reporting API issues to Hotel Link. Our goal is to improve customer service quality and boost productivity. You won't have to worry about collecting the required information when an issue arises, helping you save time and improve your professional image with clients.
Report API issues
To simplify the process of submitting issues through the contact form, we suggest setting up a "template email" in Gmail by following the provided steps. Please create the template email based on the format of our designed API contact form.
Once the API template email is saved, you can quickly reuse it whenever you need to report API issues to our support team. We promise that it's a simple and efficient process.
For additional support, please reach out to your local support or Hotel Link support team (support@hotellinksolutions.com) to ensure a smooth connection process.