Discover how to efficiently create and manage multiple Booking.com properties directly from the Channel Manager. This makes it easier for you to manage all your Booking.com properties from a single interface.
Why do you need this feature
Managing multiple properties used to mean logging into several platforms, duplicating work, and constantly switching between accounts. That’s not just time-consuming—it’s inefficient and prone to errors.
This new integration removes those difficulties by letting you handle all your Booking.com properties from one central place. Whether you run two boutique hotels or a group of short-term rentals, you can now easily stay organized, make updates faster, and get a clearer picture of how each property is performing.
Benefits of managing Booking.com Multi-link feature
- Centralized control: Manage all your Booking.com properties under 1 Channel Manager account.
- Data visibility for each property: Get access to tools like Market Insight and Special Offer, so you can analyze data and performance per property.
- Time-saving setup: Add new properties quickly with streamlined workflows and templates that help apply consistent settings like rates, policies, and availability.
How to use this feature
To use this new feature, there are some requirements:
- The connection with Booking.com is activated. If you have not connected with Booking.com in our system, please contact your local support for further assistance.
- Have at least 2 active properties on Booking.com.
Step-by-step guide
🔶 For single property:
- Set up single property
Log in Hotel Link Extranet.
Access Channel Manager > Booking.com tab > Mapping tab
On the Mapping tab, input your Booking.com ID
Once done, click 'Fetch Rooms'.
Once the connection is activated, your property ID appears with a green dot:
If you deactivate the connection, your property ID appears with a red dot:
- Mapping rule
After clicking 'Fetch rooms,' a table will appear on the screen showing rate plans retrieved from the OTA on the left, and the rate plans in Hotel Link on the right. If this is your initial connection to the OTA, you'll see that no rate plans mapped (None). For details how to do mapping for single property, click here.
🔶For Multi-property:
- Set up multi-property:
If you want to use Booking.com multi-link feature, click 'Add property' and repeat the actions as 'Set up single property' step above.
However, in the Pilot Phase: If you want to create many properties, you have to contact the Connectivity team by clicking 'Contact us' as below. And then, our team will show a button for you to create multi-property.
The Pilot Phase is expected to run until the end of May 2025.
After Pilot Phase:
- You can actively create a new property without contacting the Connectivity team to create a new property.
- Mapping rule
Once you have activated the multi-property, you can do the mapping in two ways:
- Mapping page:
1. Choose Mapping page
2. Choose a property from the active properties list
3. Do the mapping
One rate plan from Hotel Link can be mapped to multiple rate plans on Booking.com. Once a Hotel Link rate plan has been mapped to a property, it will no longer appear in the mapping list for other properties.
For example:
You have two active properties, Property A and Property B. If the Standard Rate is mapped in Property A, it will not appear in Property B.
- All Mappings page:
1. Choose 'All Mappings' page
2. Do the mapping
This tab displays a list of all rate plans across all properties IDs. The Property ID column shows so you can see which property each rate plan is currently mapped to.
If a rate plan has already been mapped to a property ID, it will not appear under other properties IDs. To map that rate plan to a different property ID, it must first be unmapped from its current property ID. Once unmapped, the rate plan will reappear and can then be mapped to other properties IDs.
When a user modifies the mapping data of a rate plan and clicks “Save” in the “All Mappings” tab, the system will update the mappings according to the user’s changes.
If any changes are made in the “All Mappings” tab, the updated mapping information will also be reflected in each corresponding property ID.
🔶 Other pages
- Booking Management
When a hotel receives a booking from Booking.com, the Property ID linked to that booking will be displayed.
Retrieve Booking
-
When performing a Retrieve Booking action and selecting Booking.com as the channel:
-
A Property ID field will be displayed.
-
If you have only one active property ID, the field will be pre-filled with that property’s ID.
-
If you have multiple active properties ID, the field will display a dropdown list of those properties IDs.
-
-
Only bookings for the selected property ID will be retrieved.
For bookings from Booking.com, the Property ID will be shown in the header section of the booking details screen.
-
- Market Insights
The Market Insight section will display a list of active properties IDs.
When selecting a specific property ID, the system will show market insight data related to that property ID.
- Special Offers
The Special Offers section will display a list of your hotel’s active properties IDs.
If you are currently using Booking.com's special offer:
-
After this feature is released, any previously created Special Offers will be shown under the current property ID they belong to.
-