How to activate connection with Hopper

This article provides a step-by-step guide for Hotel Link clients to connect their property to Hopper, an OTA's API, enabling direct access to new distribution channels and maximizing booking opportunities.

Sign up

If you do not have an account with Hopper, click here to sign up with them first or via email: hotelpartnerships@hopper.com.

Once you have an account with Hopper, please follow these steps to set up your property on Hopper through Hotel Link quickly and smoothly:

Step 1: Create a hotel in the Hopper's system

Log into your Hotel Link extranet account.
Navigate to Channel Manager > Hopper.
Go to the Instruction page and click the Activate button.
When you click the Activate button, the system creates your hotel on the Hopper's side. If the hotel is successfully created on Hopper, the Activate button changes to Map Channel.

Step 2: Enable your hotel on Hopper's End

After your hotel is created, notify Hopper to enable your hotel on their system.
Activation by Hopper is required in order to be visible on their public site and receive bookings.
You can proceed to create rooms/rate plans while waiting for Hopper's confirmation.

Step 3: Create rooms/ rate plans

On the Instructions page, click Map Channel to open the Mapping page.

The Mapping page is structured as follows:

(1) Hotel ID: The system auto-fills your hotel ID. You are not allowed to modify this field.
(2) Currency: This field displays the default currency used by your hotel. This value can be changed.

Click the Mapping button to show:

Rooms & Rate plans list
Channel rate plans table

After retrieving the complete list of rooms and rate plans from the Booking Engine , a rooms & rates list will appear:

The Create button will be enabled, while the Update button will be disabled.
The status field (3) for rooms and rate plans will be empty by default.

To create rooms and rate plans on Hopper's side, follow these steps:

Click the Create button to generate rooms/rate plans on Hopper based on your Hotel Link data.

If creation is successful:
→ The Create button is disabled, the Update button is enabled, and Status shows Inactivated.
If creation fails:
→ An error message appears. You can retry by clicking Create again.

After creation, reload the page to update the status list. Once updated, some rooms/rate plans will change their status from Inactivated to Activated.

Step 4: Fetch rooms

Click Fetch Room button to update the latest status of the room and rate plans from Hopper. If Hopper has activated any of them, their status will change from Inactivated to Activated.

Once fetched, the system will automatically map and update the Channel Rate Plans table.

At this stage, you can modify the values in the Rate Adj (Rate Adjustment) column to adjust the rate sent to the channel.

Step 5: Save

Ensure that Hopper has fully activated your hotel (Step 2) before saving.

Once activated:

The Save button will be enabled.
Click Save to save the changes in the Channel Rate Plans table and push the latest ARI information to Hopper.

✅ After this step, your hotel is fully synchronized, visible, and bookable on Hopper.

Data Connected

Once connected, Hotel Link will update the Hopper calendar with the following details for 365 days:

Availability
Rates
Stop Sell
Min night
Max night
Closed to Arrival
Closed to Departure
Release Period

Past Booking Retrieval

After the mapping with Hopper is saved, our system will not retrieve past bookings of this OTA. Hence, hotels need to upload the valid bookings in past days or adjust the availability in Hotel Link extranet to ensure the availability is always accurate.