The Hotel Link Pay Onboarding process is designed to simplify the activation and KYC procedures. The activation allows hotels to start accepting payments within 24 hours.
Access the Onboarding Widget
- Log in to the extranet
- Navigate to Booking Engine > Hotel Link Pay
Activation Process
- Welcome: Review the introduction and benefits. Click on the 'Let's Get Started' button.
- Business Details: Fill in the required fields such as Property Administrative Contact, Property Name, Email, Phone Number, Authorized Signatory, and more. Review the transactions fees. Agree to the terms and click "Next".
- Payout Details: How and when you want your funds to be sent. Enter your bank details including account name, number, type, routing code, and payout preferences. Click "Next".
Custom 3DS Settings
Add a layer of security and reduce the risk of fraud during card-not-present transactions.
Configure your 3D Secure settings to enhance transaction security.
What is 3DS: is a security protocol designed to reduce fraud and provide an additional layer of authentication for online card transactions. When a cardholder makes an online purchase, they are prompted to verify their identity through a password, a one-time PIN, or biometric data (like fingerprints or facial recognition).
Choose your preferred settings:
- Always apply 3DS
- Apply 3DS under specified conditions
- Apply 3DS for bookings made on the same day as a stay
- Apply 3DS when the name on the card does not match the name of the guest
- Apply 3DS for all international transactions
- Apply 3DS for charges above this amount. Specify the amount
- Not apply 3DS
Activation Success
Upon completing the initial setup, you will receive a confirmation email. Your journey to simplified payments is now in motion. You'll be able to start processing payments using Hotel Link Pay very soon.
Billing Details & KYC Process
The next step is to complete the KYC (Know Your Customer) process. This verification is a critical step to ensure the security and legitimacy of all transactions. It helps prevent fraud, money laundering, and other illicit activities by verifying the identity of our customers.
By completing the KYC process, we can provide a secure payment environment for all users.
Click on the 'Start Billing & KYC Process' button to proceed.
- Add a Payment Method: In rare cases, chargebacks or refunds may exceed disbursements. You can use your settlement account for direct debits or add a card as an alternative option.
- KYC - Business Details: Provide business registration details, including business name, registration number, address, and upload the company registration certificate.
- KYC - Business Representative Details: Add details for beneficial owners or authorized executives. Upload necessary identification documents.
KYC Status
Before submitting all the KYC information, you will be informed if there are any missing details. If any step was previously skipped, you will be prompted to go back and fill in the missing information. We need the details need to be completed to finalize the Billing & KYC Process.
Review and Submit
Ensure all the details are correct and submit the form. You will receive a notification once the KYC information is under review. Our team will review the information and provide you with an update within 48 hours.
By following these steps, you can efficiently sign up for Hotel Link Pay and start accepting payments within 24 hours. If you have any questions our support team is here to help.