How guests can message you right after booking

Discover how to allow travellers to send direct messages to you right after creating their booking, which enhances satisfaction and operational efficiency.

Benefits of this feature

✅ Understand guest needs early

Guests can send special requests, questions, or important information right after booking, allowing your team to prepare in advance.

✅ Enhance the guest experience

Quick, thoughtful responses make guests feel cared for—boosting satisfaction and loyalty.

✅ Reduce last-minute surprises

Knowing what guests need ahead of time helps avoid unexpected issues at check-in or during the stay.

Step-by-step guide

For Booking Widget settings:

• Log in Hotel Link extranet.
• Navigate to Booking Widget > Booking Widget Customization
• In column 2, scroll down to the end of the column > 'Allow hotel to receive message from traveller on Thank You page':
  • To activate this feature, tick 'Yes' and then you have to input the email to receive the feedback. 
  • In case you forget to input the email, there is an error message as below:
  • If you don't want to use this feature, you can tick 'No'.

Once you have activated this feature, the travellers can send a message to you after they have successfully made a booking as below: