How to use the OTA Messaging

With our new integration, hotels can now message their OTA* guests directly through the Hotel Link extranet. This feature simplifies guest communication, improving response times and helping reduce cancellations.

* This feature is currently available only for Expedia bookings. More OTAs will be added soon.

Step-by-Step Guide

1. Log in to Hotel Link Extranet

  • Navigate to your Hotel Link Extranet and log in with your credentials.
  • Once logged in, go to Channel Manager from the main menu.
  • Click on Messages from OTAs.
2. Retrieving Guest Messages
  • Click on the ‘Get Messages from OTA’ button.
  • Choose the time period for which you want to retrieve messages.
3. Responding to Guests
  • You will see a list of messages from your Expedia guests.
  • Click on a message to open the conversation thread.
  • Type your response in the message box and click Send.

Benefits of Using the Messaging feature

  • Centralized Communication: Manage all guest communications from the same interface, reducing the need to switch platforms.
  • Faster Response Times: Quick replies can boost guest satisfaction and prevent cancellations.
  • Reduce Cancellations: Clear and timely communication with guests is linked to a reduction in booking cancellations.