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Viewing and searching transactions for Hotel Link Pay

Learn how to use the Hotel Link Pay Transaction Report to view and search all payments processed through Hotel Link Pay.

To access it, go to Reports > Payment Reports > Hotel Link Pay Transaction Report.

Searching for transactions

To search for Hotel Link Pay transactions, please take the following steps:

  1. Go to Reports > Payment Reports > Hotel Link Pay Transaction Report.

  2. In lthe report, use the following fields to find specific transactions:

    • Merchant: If you manage multiple properties, you can select multiple hotels that you manage from the list.
    • Text Search: Use this field to search transactions by the guest name or booking reference number.
    • Channel: Select the payment source that you received the payment by Sync, Direct, Terminal, Virtual Terminal, and Hosted Payment.
    • Transaction Type: Filter transactions by type, 3DS, Cancel, Capture, Refund, Sale, and Wallet.
    • Transaction Status: Filter by status Cancelled, Completed, Declined, Failed, Pending, and Refunded.
    • Date Type: Choose the criteria for the date range by check-in date, check-out date, or payment date.
    • Date Range: Specify the time period for the search.
  3. Once done, click 'Search'.

The report displays the following information for each transaction:

Viewing full transaction details

Next to the booking reference that you want to view details, in the Acion menu, click on the 3-dot action. After that, click 'Details' to open a popup with complete details, organized into three sections:

For example:

    If you are unable to find the transaction you are looking for, please contact Hotel Link Global Support Team at support@hotellinksolutions.com for better assistance.