To cancel a reservation in the Booking Engine, follow these steps:
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Go to Booking Engine > Booking Management.
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Find the reservation you wish to cancel.
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Click on the reservation to access the Booking Details page.
Canceling the entire reservation
- In the Booking Details page click on the Action menu in the Rooms & Extras section
- In the Status option, click ‘Mark all as cancelled’
- This action will change the status of all booking items to Cancelled (without penalty) and immediately cancel the booking.
- To confirm click on ‘Cancel All Items’ in the popup
Cancel a specific service on the reservation
To cancel a service on the reservation, follow these steps:
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Access the Booking Details page.
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Navigate to the Room & Extras section.
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Locate the specific service you wish to cancel and click on the menu icon.
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Choose the 'Edit booking item' option from the menu.
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Change the 'status' of the item to 'Cancelled' and save the booking.
Cancel with penalty for no-show bookings
To cancel a service with penalty on the reservation , follow these steps:
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Access the Booking Details page.
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Navigate to the Room & Extras section.
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Locate the specific service you wish to cancel with penalty and click on the menu icon.
- Choose the 'Edit booking item' option from the menu.
- Change the 'status' of the item to 'Cancelled With Penalty' and save the booking.
- Enter the amount to be paid for cancellation in the 'Penalty Fee' field.
- The booking item will be updated accordingly.
