By listing on Airbnb, hotels can tap into this new and diverse audience, expanding their reach beyond the traditional hotel booking platforms. Learn how to connect the Hotel Link Channel Manager to your Airbnb account.
Before getting started, please ensure that there are no other channel manager apps already linked to your Airbnb account. You can find and remove the list of connected apps in the privacy and sharing settings of your Airbnb account.
In order to connect successfully to Airbnb, please follow the instructions below:
- Log in to the extranet.
- Navigate to the Channel Manager section.
- Select Airbnb from the list of channels.
- Click the "Authorize Listing on Airbnb" button on the 'Instructions' tab.
- In the "Notice" pop-up, you will find two instructions to follow:
- Open a new tab in your browser and go to 'www.airbnb.com'. Log in with your admin account.
- Return to the extranet and click the 'Connect Airbnb' button in the popup.
IMPORTANT: Please make sure you're signed in as a listing admin rather than a co-host. The connection process can not be done if you're logged with a co-hosting account.
You will be redirected to an Airbnb page where you need to authorize the Hotel Link app to proceed with the connection. Check the checkbox to accept the Airbnb Terms and Conditions and then click 'Allow' to continue
- Once more, you will be redirected back to the Hotel Link extranet.
- Click the 'Map Channel' button to proceed.
- On the mapping tab, click on the “Fetch room” button.
When you click 'Fetch Rooms,' the channel manager will access the Airbnb system to retrieve the full list of listings available in your Airbnb account. All your Airbnb listings will be displayed in a table alongside your property listings in the Hotel Link extranet. It's time to map them.
Your Hotel Link listings (on the right side) need to be linked to the listings on Airbnb (on the left side). Use the dropdown menu to select and match the corresponding listing in both systems.
Now, for each listing that is mapped, click on the blue arrow. Clicking on the blue arrow for a listing will create the same listing on Airbnb as it exists in Hotel Link. It's essential to perform this step for one listing at a time and avoid refreshing the page while the listing is being created.
- Click the blue arrow for the first mapped listing.
- Wait for the popup confirmation that the listing has been successfully created on Airbnb.
- When the listing is created successfully, the arrow will change its color to orange.
IMPORTANT: Your Airbnb listing names must adhere to specific guidelines, excluding commercial content (such as company names), email addresses, emojis, phone numbers, repetitive special characters, website links, or all-capital words.
Once the arrows change to orange, return to Airbnb. Navigate to the listings management page at https://www.airbnb.com/hosting/listings. There, you will find all your listings including the listings that have been pushed from Hotel Link.
- Click on the "Review listings" button.
This action will lead you to the 'Review existing Airbnb listings' page, where you need to synchronize the Airbnb listings with the ones that were pushed and imported from Hotel Link.
- Check the box next to the Airbnb listing in the left column.
- Match it with the corresponding listing imported from Hotel Link in the right column.
- Click the 'Merge 1 listing' button.
- Repeat this step for every listing that needs to be sync.
Once listings are merged pricing and availability information from Hotel Link will override the pricing and availability on Airbnb. All other listing content must be managed on Airbnb.
Once all your listings are synced, return to the Airbnb listings page at https://www.airbnb.com/hosting/listings. If there are no errors, your listings will be automatically published and ready to book. The 'sync status' should be 'Connected'.
The last step is to return to the Airbnb mapping page on the Hotel Link extranet and save the mapping. This action will push rates, availability and restrictions to Airbnb.
- Go back to the mapping page on the extranet.
- Click on the 'Save' button
- All the listings that are synced on the mapping table will have an arrow in black.
Price Settings
Each listing mapped with Airbnb have optional pricing settings that can be set in the Hotel Link extranet. In the mapping page, click on the wrench icon to define prices for:
- Cleaning fee
- Security deposit
- Extra guests
- Weekend pricing
How to disconnect
To disconnect a listing that is mapped with Airbnb, please follow these steps:
- Visit your listings page on Airbnb at https://www.airbnb.com/hosting/listings.
- Choose the listing you wish to disconnect and click 'Edit.'
- On the right-side menu that opens, click on 'Sync settings.'
- Select the 'Disconnect' option and click 'Save.'
Your listing will remain active on Airbnb but will no longer update from the Hotel Link channel manager. Please note that this change cannot be reversed on Airbnb. To sync your listing again, you must reactivate the connection through Hotel Link.