Explore the process of accepting booking inquiries, even when rooms are at full capacity.
The 'On Request' feature allows hotels to receive booking requests from guests, even when the availability for a particular room is currently at zero. When a guest makes an 'On Request' booking, they are essentially expressing interest in booking a room that may not be immediately available. The hotel staff needs to confirm the availability and respond to the guest accordingly.
Key Points
'On Request' enables booking requests for rooms with zero availability.
The availability needs to be confirmed by the hotelier before the reservation is finalized.
How to use the 'On Request' feature
Here's a step-by-step guide on how to use the 'On Request' feature effectively:
- Access the Hotel Link Extranet
- 2. Navigate to the settings based on what solution you’re using:
- Website > Website Development > Reservations > On Request Rooms
- Booking Widget > On Request Rooms
- Activate or deactivate the 'On Request Rooms' feature.
On Request room on the booking widget
When submitting a booking request, travelers will encounter the following message throughout the booking request process and within the email notification they will receive:
NOTE: Booking on request.
Please note we don’t have instant availability for on the dates selected. Once we receive your request we will verify your request in the next 24 hours to confirm availability.
Handling 'On Request' bookings
When an 'On Request' booking is made, the hotel will receive a notification. Communicate promptly with guests who make 'On Request' bookings. Check the availability and confirm or decline the request accordingly.